Here are just some of the queries we received on a single day early last week.
This name will appear beside any comments you post. Depending on the fare you have chosen, you may have the option of cancelling your Aer Lingus flight as well as receiving a full refund. “I spent all day on March 6th trying to contact the booking engine by phone, to no avail. However, we live in Kerry and would be travelling to Dublin for this flight. If our health experts and the Department of Foreign Affairs say we should not travel more than 20km and warn against non-essential overseas travel, do airlines offer refunds or the opportunity to rebook even if the flights in question depart as scheduled?We got in touch with our friends at Ryanair to find out how it would be handling such matters in the weeks ahead. However, the Commission for Aviation Regulation has clarified that if an air carrier has not cancelled a flight, there is no entitlement to re-routing or a refund under the regulations.“Just what is up with Irish Ferries?” started the mail from With the online option apparently taken away from him, he did as he was told and contacted the company by phone. So, I don't want to disappoint you, but given the irresponsbile way of handling the situation, I guess they will literally steal the money they owe to their customers. Meanwhile, Aer Lingus has issued around 250,000 vouchers to passengers whose flights could not operate due to the Covid-19 virus, according to its Chief Commercial Officer Dave Shepherd. “If the matter is not resolved to the consumer’s satisfaction, they can consider making a complaint with the Commission for Aviation Regulation.” We also contacted Air Canada but received no response.“Myself and my mother were due to fly to France on Thursday, 4th June for a family wedding. The law seemed very clear to us. The account details entered are not currently associated with an Irish Times subscription. If you booked on aerlingus.com and need to cancel a booking please fill out our Refund Request Form.We will process any amount eligible for refund back to the original credit card within 7 days and notify you by email when processed.
Does anyone know how we can contact them via telephone or email?my refund took 11 weeks so I can only imagine they are working through refunds in chronological order.This is the version of our website addressed to speakers of Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions.++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++Buy now or later? On hold today with Aer Lingus again for hours as they told us yesterday to call them back today. My situation is much more complicated than what I have written above (medical issues and emotional loss) and I am in much need of helpful, kind responses.If you need helpful and kind, quit trying to sort this out for now. Concerned Aer Lingus customers have one less worry today after the airline confirmed it would allow people to change their flights without paying fees amid the Coronavirus pandemic. To comment you must now be an Irish Times subscriber. The cancellation damaging chances due to sudden failing would be considered and thus a simple registration of refund registration form would help you to get your refund in your bank account. Our reader was actually happy with that and was not demanding his cash back.But over the last six or seven weeks he has got nothing. In this instance he is entitled to either a full refund, or if he would prefer he can avail of the voucher option on aerlingus.com.” Yvonne herself is in a similar situation. Would not even offer a voucher for a future booking. Before you request a refund, please review our cancellation and refund policy.Submitting this form will result in the cancellation of a … The airline did not say how much money it has handed back to customers through the refunds. On hold today with Aer Lingus again for hours as they told us yesterday to call them back today.
The fares for Aer Lingus are Saver, Smart or Plus Fare, Advantage, Flex, or Business Flex Fare, and Business Fare.